Your Questions, Answered
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We offer genuine 10K and 14K Italian gold jewelry. Product details, including karat and material information, will be listed on each product page. We also offer handcrafted jewelry.
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Yes. Cuban links are one of our signature focuses. We offer selected Cuban link pieces in genuine 10K and 14K gold, depending on availability.
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Our genuine gold pieces are listed as 10K or 14K gold. If we ever offer gold-plated, gold-filled, or fashion jewelry, it will be clearly stated in the product description.
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Yes. We offer personalized and engraved options on selected pieces. Availability, character limits, and processing times will be shown on the product page.
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Amaya Jewelry is currently an online jewelry shop based in the Bay Area, California. We do not have a physical storefront at this time.
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Most ready-to-ship items are processed within 3-7 business days. Personalized, engraved, handmade, or special-order pieces may require additional time.
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Eligible non-personalized items may be returned within 7 days of delivery if they are unused, unworn, and in original condition. Personalized, engraved, custom, final sale items, and earrings are not eligible for return.
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Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and help find a solution.
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We recommend checking the product description for sizing details before ordering. For bracelets, chains, and rings, measure carefully or contact us before purchasing if you need help choosing a size.
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Yes. We are developing handcrafted jewelry inspired by Cuban jewelry traditions, family heritage, and timeless everyday style.
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Avoid harsh chemicals, perfumes, lotions, pools, and cleaning products. Store your jewelry separately in a dry place and gently clean it with a soft cloth.
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You can contact us by email or Instagram for product questions, order support, sizing help, or personalized jewelry inquiries.
Contact us:
IG @amay_ajewelry